1.How to delete your account
On the web
- Open the My account page (in Turkish) and sign in with the method you used to create your account (Apple or Google).
- In the "Delete account" ("Hesabı sil") section, tap "I want to delete my account" ("Hesabımı silmek istiyorum").
- To confirm, type SİL ("delete") and tap "Delete account permanently" ("Hesabı kalıcı olarak sil").
In the iPhone app
- Open the Account tab.
- Tap "Delete account" and confirm.
In the Android app
- Open the Account screen.
- Tap "Delete account" and confirm.
If you can't access the app
Send an email with the subject "Account deletion request" from the email address linked to your account to [e-posta: privacy@…]. After verifying your identity, we delete your account within 30 days at the latest (usually much sooner) and let you know. You can also send your request by KEP (registered electronic mail) to [KEP adresi].
2.What is deleted and what remains
| Data | What happens |
|---|---|
| Your account (name, email, creation date) | Permanently deleted. |
| Your Apple and Google connections | Deleted. If you signed in with Apple, we also revoke the authorisation at Apple. |
| All your sessions (on all devices) | Deleted; you are signed out on every device. |
| Your price alerts | Deleted. |
| Your Premium membership | Deleted; remaining time is not refunded and cannot be moved to another account. |
| Your scan, feedback and click records | Anonymised: unlinked from you and kept only as aggregate statistics. |
| Photos you shared for quality improvement | Deleted. |
| Your web search consent records (when the permission was given and withdrawn) | Kept for [10 years] (limitation period) because we must be able to prove consent; not used together with any other data and deleted when the period ends. |
| Backups | Deleted data also disappears from backups within [30 days] at the latest. |
| Records we must keep by law | Records required by law (e.g. invoices, official requests) are kept only for the required period, with restricted access. |
Your account (name, email, creation date)
- What happens
- Permanently deleted.
Your Apple and Google connections
- What happens
- Deleted. If you signed in with Apple, we also revoke the authorisation at Apple.
All your sessions (on all devices)
- What happens
- Deleted; you are signed out on every device.
Your price alerts
- What happens
- Deleted.
Your Premium membership
- What happens
- Deleted; remaining time is not refunded and cannot be moved to another account.
Your scan, feedback and click records
- What happens
- Anonymised: unlinked from you and kept only as aggregate statistics.
Photos you shared for quality improvement
- What happens
- Deleted.
Your web search consent records (when the permission was given and withdrawn)
- What happens
- Kept for [10 years] (limitation period) because we must be able to prove consent; not used together with any other data and deleted when the period ends.
Backups
- What happens
- Deleted data also disappears from backups within [30 days] at the latest.
Records we must keep by law
- What happens
- Records required by law (e.g. invoices, official requests) are kept only for the required period, with restricted access.
After deletion you can keep using Hani without an account; your device starts with a new, empty anonymous ID. If you sign in again with the same Apple or Google account, a new, empty account is created.
3.No account: deleting your device data
If you used Hani without signing in, your data (scans, alerts, preferences) is linked only to a random device ID. You can delete it yourself in the app or on the web, without creating an account:
On the web
- Open the My account page (without signing in).
- In the "My data without an account" ("Hesapsız verilerim") section, tap "Delete my data" ("Verilerimi sil") and confirm with "Yes, delete my data" ("Evet, verilerimi sil").
In the iPhone and Android apps
- Open the Account screen (without signing in).
- Tap "Delete my data" and confirm.
| Data | What happens |
|---|---|
| Your price alerts, preferences and web search permission | Permanently deleted. |
| Premium status on this device | Deleted; this does not stop a store subscription (see the subscription warning above). |
| Photos you shared for quality improvement | Deleted. |
| Your scan, feedback and click records | Anonymised: unlinked from your device and kept only as aggregate statistics. |
| Your web search consent records | Kept for [10 years] (limitation period) for evidence purposes, then deleted. |
Your price alerts, preferences and web search permission
- What happens
- Permanently deleted.
Premium status on this device
- What happens
- Deleted; this does not stop a store subscription (see the subscription warning above).
Photos you shared for quality improvement
- What happens
- Deleted.
Your scan, feedback and click records
- What happens
- Anonymised: unlinked from your device and kept only as aggregate statistics.
Your web search consent records
- What happens
- Kept for [10 years] (limitation period) for evidence purposes, then deleted.
After deletion you can keep using Hani; the same device starts with a new, empty record the next time you use it.
If you can't access the app
You can see and copy your device ID on the web on the My account page, and in the app in the "Device ID" row of the Account screen. Send it to [e-posta: privacy@…] with the subject "Device data deletion request" and we will carry out your request within 30 days at the latest and let you know.
If you only want to reset the ID in this browser, clearing this site's data in your browser settings is enough; however, this does not delete older records on our servers. Use "Delete my data" first for those.
4.Your other rights
To request a copy of your data, ask for a correction or exercise your other rights under KVKK art. 11, use the application methods in the KVKK Privacy Notice. You can also withdraw your web search consent at any time without deleting anything: My account or Premium page → "Search the web too" ("İnternette de ara").